Frequently Asked Questions
A: If the error is ours, we will reprint free of charge. If the error is yours, we will reprint for the original amount.
A: When using a promotional voucher or gift voucher on this website, here are some important tips.
- You can only use one voucher per order.
- The vouchers are invalidated the first time they are entered, so please only enter them when you are ready to check out.
A. We want you to be 100% happy with your clothing. Our designs are unique and bespoke, however, if the shirt has a defect and our quality control team have not spotted it, we will replace it providing it is a fault with the garment. We reserve the right to refuse returns on items we suspect have been miss used.
A. No, there will be differences. This is because monitors display colours using red, green and blue light (RGB), whereas printers use cyan, magenta, yellow and black ink (CYMK). To gain a more accurate preview of your file, try printing it out. Office and home printers also use CYMK, and this may allow you to see the final results more clearly.
A. If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return if it is a bepoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
A. If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered, we will not be able to accept it for return. We do provide sizing information on the site, which acts as a guide when choosing your size.
A. For our full returns policy and information, please click here.
A. Firstly, please ignore the washing instructions in the garment itself. These are for a blank garment and not a printed one.
Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.
We use high-street quality Kornit DTG printers which print using ink directly into the fabric of the shirt. It is 100% toxin free and safe for children and infants.
All comments, queries and requests relating to our use of your information are welcomed. If you have any questions about our terms and conditions, please write to us by email to info@merchantofmayhem or by post to:
Merchant Of Mayhem
Stoke on Trent
t: 01782 823413